Fair, Transparent & Hassle-Free Refund Process
Refund Policy
At Exotics India, customer satisfaction is our top priority. We strive to deliver premium-quality pet food and accessories across India. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent refund process.
Eligibility for Refund
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Products must be unused, unopened, and in original packaging.
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Refund requests must be raised within 48 hours of delivery.
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Perishable goods (pet food, treats, supplements) once opened are non-refundable.
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Items purchased during special clearance sales are non-refundable.
Damaged or Incorrect Products
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If you receive a damaged, defective, or incorrect product:
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Contact us within 24 hours with clear photos/videos.
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We will verify and arrange a replacement or refund.
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Refund Process
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Once approved, refunds will be processed within 5–7 business days.
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Amount will be credited to the original payment method.
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For Cash on Delivery (COD), refunds will be processed via bank transfer.
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Non-Refundable Items
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Opened pet food and edible products.
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Customized or special-order items.
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Gift cards and promotional items.
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