Easy Returns for Your Convenience
Return Policy
At Exotics India, we understand that sometimes products may not meet expectations. Our return policy ensures a smooth experience.
Return Window
- Returns must be initiated within 48 hours of delivery.
Returns are accepted only in cases where the item received does not match the item ordered.
To be eligible for a return:
- The product must be unused, unopened, and in its original packaging.
The product must be in original condition without any damage or tampering.
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned once opened:
Pet food, Hay, Bedding, Treats, Nutritional supplements, any other perishable animal consumables.
How to Initiate a Return
- Email us with your order number, invoice and reason for return.
- Share product, box images.
Sent it back to our address after receiving confirmation from the team.
Return Conditions
- Products must be in resaleable condition.
- Shipping charges (if applicable) may be deducted from the refund.
- Certain hygiene-related items are non-returnable.